Covid 19 Policy

Whilst we will take all reasonable care to prevent the spread of the Covid-19 Coronavirus viewers are ultimately responsible for their own personal safety and undertake/accept viewings at their own risk. Our policy is based on the Government Guidance which you can read here.

Before booking an ‘in person’ viewing:

  • The applicant has contacted us to make sure the property is suitable.
  • The applicant (or anyone in their household) has not had any symptoms within the last 14 days and does not have Coronavirus.
  • The applicant is able to use their own hand sanitiser and face covering.
  • The applicant does not touch any surface within the property.
  • We must refuse or cancel the viewing if anyone in the household has had symptoms within the last 14 days or has Coronavirus.

Prior to attending any ‘in person’ viewing:

  • When booking a viewing, the current tenants should notify us if anyone in the household has had any symptoms within the last 14 days or has Coronavirus.
  • The applicant should arrive already wearing their own face covering as a minimum.
  • The applicant must wait outside the property (preferably in their vehicle) until it is confirmed that they can come in.
  • The staff member will ensure that all internal doors are already open and any lights required already switched on.

At the viewing:

  • The applicant to put on to use their own hand sanitiser.
  • No more than two adults, & then only if from the same household, in addition to the staff member, may attend the viewing.
  • A 2 metre distance should be maintained between the applicant/s and staff member wherever possible.
  • Under no circumstances should hands be shaken.
  • The staff member must sanitise hands and wear a face covering when attending a property.

After the viewing:

  • The staff member should make sure the applicants have left the premises before another viewer arrives.
  • The staff member must be alert to any breach of the above that could result in a possible contamination.
    For all the latest information about the Covid-19 Please visit the links below:

Coronavirus Guidance and Support